Privacy

1. Who this is

Ironside Appliance Repair, an independent appliance repair company operating from Jacksonville, FL, serving St. Johns County and the surrounding metro. Contact us on +1 (904) 659-6634 during business hours.

2. What this website collects

Very little. There is no contact form, no newsletter signup, no login, no shopping cart and no comment system. The site sets no cookies of its own. It runs no tag manager, no advertising pixel and no chat widget; its one session recording tool is PostHog, described below.

Every asset — fonts included — is served from this domain. The pages make no requests to any third party, so no third party other than PostHog (described below) learns that you visited.

Our hosting provider keeps ordinary server logs, which include IP addresses and request times, for security and abuse handling. We do not read them for marketing and we do not combine them with anything else.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

3. What we collect when you call

To book and complete a repair we need, and keep:

• Your name, service address and phone number.
• The appliance model and serial number, and the fault.
• What we did, which parts we fitted, and what you paid.

We keep that record because the warranty depends on it. If you call in eleven months about a part we fitted, the invoice is how we know it is covered.

4. Who else sees it

Parts suppliers see the model and serial number when we order a part, because that is how a part is ordered. Our payment processor sees what a card processor has to see; we do not store card numbers. Our accountant sees invoices. That is the whole list.

We do not sell customer data, we do not rent it, and we do not pass it to lead generators or to any manufacturer. We are not on a manufacturer contract, so no factory system receives your job record.

5. How long we keep it

Job records are kept while the warranty runs and then for as long as tax and accounting rules require. After that they are destroyed. Phone numbers of people who called but never booked are not kept.

6. Your choices

Call us and ask what we hold about you, ask for a correction, or ask us to delete everything we are not legally required to keep. We will do it. Asking for deletion inside the warranty period ends the warranty in practice, because the record is the proof — we will say so before we act.

7. Marketing

We do not run a mailing list and we do not send marketing texts. If we contact you it is about a job, a part, or an appointment.

8. Trademarks on this site

Viking and any other brand names on this site are the property of their respective owners and are used only to identify the appliances we service. Our position on the manufacturer is stated in the notice at the foot of this page.

9. Changes

If this policy changes, the date at the top changes with it. There is no archive; the version on this page is the one that applies.

See also our terms of service and warranty.