The griddle module on our range stopped getting hot across one half. He traced it to a failed element and fitted a new one. The work was good, though the part took longer to arrive than we were first told.
Scope
Viking appliance repair: the eight machines
Eight Viking appliance types, serviced across Northeast Florida. Every page lists the symptoms we actually get called for, what they usually mean, and what the visit involves.
Eight appliance types, one manufacturer. Every page below lists the symptoms that bring us out and what the visit actually involves.
Appliance Types
Pick the machine
Sorted the way the calls come in. If your fault crosses two of these, start with the appliance that is not working and we will sort the rest out on the day.
| Appliance | Category | What the page covers |
|---|---|---|
| Professional ranges | Ranges | Sealed burners, spark modules, oven temperature drift and the door hinges that carry a 40-pound door. 30, 36, 48 and 60 inch ranges, gas and dual fuel. |
| Rangetops | Rangetops | Drop-in rangetops in 30, 36, 48 and 60 inch widths. Burner and valve work, simmer faults, griddle and grill module repair, and the counter cut-out problems nobody warned you about. |
| Wall ovens | Wall ovens | Single, double and combination wall ovens. Temperature drift, element and sensor faults, hinge and gasket wear, and control boards killed by power events. |
| Refrigeration | Refrigeration | Built-in and freestanding refrigeration. Sealed-system faults, ice maker fill valves, defrost and fan faults, condenser corrosion on the coast, and door hardware. |
| Dishwashers | Dishwashers | Panel-ready and stainless dishwashers. Drain and fill faults, heater and relay failures, blocked spray arms, door spring and cable wear, and boards after power events. |
| Ventilation hoods | Ventilation | Wall, island and professional hoods with internal, inline or remote blowers. Motor and speed control faults, lighting, baffle and duct problems, make-up air diagnosis. |
| Outdoor grills | Outdoor | Built-in and cart grills. Burner burn-through, igniter and valve failure, rotisserie motors, and the corrosion that coastal salt air puts into every fastener. |
| Wine cellars | Wine storage | Undercounter and full-height wine storage. Temperature stability, dual-zone faults, condenser airflow in tight cabinets, door seals, and sealed-system diagnosis. |
Trade Limits
What is on the van, and what is not
Built-in kitchen appliances, one manufacturer. That is the entire list. Everything under the second heading is another trade, and we would rather say so here than send a van to an address we cannot help.
On the van
Not on the van
- Heating. Furnaces, heat pumps, air handlers, thermostats. No brand, no exceptions. We do not carry the parts and it is not the trade this shop is set up for.
- Air conditioning. Nothing that conditions a room. The only thing we are asked to cool is the inside of a cabinet, and only on this manufacturer’s refrigeration.
- House ductwork. We work the duct run behind a range hood, because the hood is a kitchen appliance and the run decides whether it pulls. Ducting that carries heated or cooled air through the house belongs to an HVAC contractor.
- Water heaters. Tank or tankless, gas or electric. A plumber’s job. We check the water a dishwasher is given and stop at the shut-off.
- Laundry. No washers, no dryers, ventilated or heat pump. They are not in this manufacturer’s kitchen line and they are not on the van.
- Other makes. One manufacturer. If the badge does not say Viking, we will tell you on the phone instead of charging a diagnostic to find out.
Which Viking this is
Viking on this site is the appliance manufacturer — the company that put commercial-style construction into a home kitchen and started the residential professional range. It is a badge on a range, an oven, a refrigerator or a hood.
It is not Viking, Florida, the community in Indian River County roughly 200 miles south of here. The two share a name and nothing else, and the mix-up sends heating and air-conditioning searches to pages like this one. This is a kitchen appliance shop working out of Fruit Cove on the First Coast. Heating and air conditioning are not work we take, here or anywhere.
The eight machines above are the whole of it. What we service lists the symptoms for each one, and the questions page answers the rest before you spend anything.
Terms
The same terms on every job
No trip charge on top, no diagnostic surcharge by appliance type, no upsell tiers.
| Term | Detail |
|---|---|
| Diagnostic | $80 |
| Estimate | In writing, before work starts |
| Labor warranty | 90 days |
| Parts warranty | 365 days |
| Hours | Mon-Fri 8am-6pm. Sat 9am-4pm. Closed Sunday. |
Price Bands
What does a repair cost, band by band?
Parts and labour together, in the bands these jobs land in. The $80 diagnostic comes off the bill when you approve the work, and the firm figure is written down after the fault is proved.
| Work | Typical range |
|---|---|
| Diagnostic visit | $80 |
| Igniter or burner assembly | $200–$570 |
| Oven thermostat or heating element | $190–$550 |
| Control board or touch panel | $390–$930 |
| Refrigeration fan or defrost system | $240–$640 |
| Dishwasher pump or control | $230–$720 |
| Compressor or sealed-system repair | $980–$2,470 |
Sealed Systems
Refrigeration is different
Opening a sealed refrigeration system requires EPA Section 608 certification. That is a federal requirement, not a manufacturer program, and our refrigeration techs hold it. Sealed-system work is normally two visits: diagnose, then return with recovery and charging equipment.
Questions
Asked before the first call
Which Viking appliances do you repair?
Professional ranges, rangetops, wall ovens, built-in refrigeration and wine storage, dishwashers, ventilation hoods and built-in outdoor grills. One manufacturer, eight machines, and nothing else.
Do you repair heating or air conditioning as well?
No. Built-in kitchen appliances only. Furnaces, heat pumps, air handlers and the ducting that carries heated or cooled air through a house are an HVAC contractor’s trade, not ours. The one duct we work on is the run behind a range hood, because the hood is a kitchen appliance.
Do you charge more to look at a built-in than a freestanding machine?
No. The diagnostic is the same flat $80 whatever the appliance, and it is credited toward the repair once you approve the work. What differs is the repair quote, and you see that in writing first.
What if two appliances are down at once?
Say so when you book. The diagnostic covers the visit rather than the machine, so a second appliance looked at on the same call does not carry a second fee.
Customer Comments
What customers said afterwards
4.8 out of 5, across 90 customer reviews. Every one is a single visit, in the words of the person whose kitchen it happened in.
Ours was cycling constantly and never settling. He found the thermistor reading high, replaced it, and then sat and watched three full cycles through before he would say the job was done.
A door alarm sounded at odd hours with everything shut. He found the salt air had eaten into the reed switch contact near the hinge, sealed the entry and fitted a new switch. Silent since, and he explained the corrosion.
Next Step
Book a diagnostic
Give us the model number and what it is doing. We quote in writing before anything comes apart.
- $80 diagnostic, credited
- 90-day labor
- 365-day parts
- Mon-Fri 8am-6pm. Sat 9am-4pm. Closed Sunday.