The refrigerator side warmed while the freezer stayed hard. He found the damper motor stalled and the harness chafed where it crossed a bracket. New motor, harness rerouted, and both compartments have held ever since.
Cover
Viking warranty, and ours
Two warranties, and they are not the same document. Viking warrants the appliance it built. We warrant the work we do on it: 90 days on labor. 365 days on parts. Genuine OEM parts.
The part we fitted and the labor we did are both covered from the date on the invoice. What is excluded is listed just as plainly.
Their Warranty
The factory warranty, and why we will not quote it
This is the question most people arrive with, so it goes first. It is not our document and we do not administer it.
Viking warrants the appliance it built. The terms differ by product family, by generation and by where the appliance was bought, and the document that governs yours is the one that came in the box with it. A repair shop printing a single number for the Viking warranty is quoting somebody else's appliance at you.
What we can do is tell you where to look. The model number says what the appliance is; the serial number says when it was built, and on a warranty question the second one decides more than the first. On a range the plate is usually on the frame behind the bottom drawer. On built-in refrigeration it is on the upper interior wall or behind the toe grille. On a dishwasher it is on the tub edge inside the door. Read both off, then take them to the manufacturer's own channel, because coverage is theirs to confirm and not ours to promise.
If the appliance turns out to be inside live factory cover, use it. They will do the work at no cost to you and we will bill you, and we would rather say that on the phone than take the job. If it is outside cover, or the fault is not a warranty fault, the rest of this page is what you get from us instead. The serial number does its other job in parts, serial numbers and lead times.
Terms
Our cover, the whole of it
Two periods, one invoice, no registration card. You do not sign up for anything and there is no plan to renew.
| Item | Detail |
|---|---|
| Labor | 90 days |
| Parts | 365 days |
| Transferable | No |
| Claim cost | None |
| Customer-supplied parts | Labor only |
| Sealed systems | Same terms |
| Proof | Your invoice |
Scope
Covered, and not covered
Written plainly so there is no argument later. If something here reads badly for you, ask on the phone before you approve the quote.
Covered
- The part we fitted failing inside the parts period.
- The fault we repaired returning inside the labor period.
- A leak, a loose connection or a mis-set control that is down to our work.
- A sealed-system repair losing charge inside the labor period.
Not covered
- A different fault appearing later on the same appliance. That is a new job.
- An installation or supply fault we identified in writing and were not asked to correct.
- Corrosion from salt air on a coastal install, which is environmental and continuous.
- A control board killed by a fresh power event after the repair.
- Damage from a third party working on the appliance after us.
- Parts you supplied yourself.
Whose Warranty
Ours, not the manufacturer's
The cover on this page is our own commercial warranty on our own work. It does not extend, replace or interact with any warranty the manufacturer gives you.
The one credential that does come from outside this shop is federal, not commercial:
- EPA Section 608 Certification. Federal requirement to open a sealed refrigeration system and handle refrigerant. Held by our refrigeration techs.
- Independent shop. No manufacturer contract, no factory quota. We bill the customer, not a warranty administrator.
If your appliance is still inside a live factory warranty, use that first. We will say so on the phone rather than take a job you should not be paying for. See pricing and terms for what a paid visit costs, range repair or refrigerator repair for the faults we are called out for, or the questions page for everything else.
Questions
Asked about the cover
$80 flat diagnostic, credited toward the repair. Written estimate before any work starts.
How long is the warranty on a Viking range?
We will not print a number here, and you should be wary of any repair shop that does. Terms differ by product family, by generation and by where the appliance was bought, and the document that governs yours came in the box with it. Read it against your model and serial, or ask Viking directly. What we warrant is our own work, below.
Is my Viking refrigerator still under warranty?
Take the model and serial off the plate — upper interior wall or behind the toe grille on built-in refrigeration — and ask the manufacturer. The serial dates the build, which is what a coverage question turns on. We can talk you through finding the plate on the phone. The coverage answer is theirs.
Does the factory warranty pay for an independent repair?
No. Ironside Appliance Repair has no Viking contract and cannot claim against their cover for you, so a repair we do is a repair you pay for, warranted by us on the terms above. That is exactly why we tell people with live factory cover to use it first.
The same fault came back three weeks later. What do I pay?
Nothing. Inside the 90 day labor period, a return of the fault we repaired is our problem. There is no second diagnostic fee and no call-out charge on a warranty return.
A different part failed. Is that covered?
No. The warranty covers the repair we did, not the whole appliance. A new fault is a new job with a new diagnostic, and we will tell you honestly on the phone whether the two are likely to be connected.
Do you use aftermarket parts to keep the price down?
Genuine OEM parts. If a genuine part is discontinued we will say so, show you the options, and put in writing which of them is not an OEM part before you approve anything.
Is your warranty the same as the manufacturer warranty?
No, and it has nothing to do with it. Ironside Appliance Repair is an independent shop with no Viking contract. Our warranty is ours, backed by us, and covers our own work and the parts we supply.
My appliance is still inside its factory warranty. Should you touch it?
Probably not first. If the appliance is inside a live manufacturer warranty you should use that channel, because we will bill you and they will not. Call us anyway and we will tell you which it is.
How do I make a claim?
Call +1 (904) 659-6634 during business hours with the invoice in front of you. The invoice date, the part number and the fault description are all we need to book the return visit.
Price Bands
What does a repair cost, band by band?
Parts and labour together, in the bands these jobs land in. The $80 diagnostic comes off the bill when you approve the work, and the firm figure is written down after the fault is proved.
| Work | Typical range |
|---|---|
| Diagnostic visit | $80 |
| Igniter or burner assembly | $200–$570 |
| Oven thermostat or heating element | $190–$550 |
| Control board or touch panel | $390–$930 |
| Refrigeration fan or defrost system | $240–$640 |
| Dishwasher pump or control | $230–$720 |
| Compressor or sealed-system repair | $980–$2,470 |
Customer Comments
What customers said afterwards
4.8 out of 5, across 90 customer reviews. Every one is a single visit, in the words of the person whose kitchen it happened in.
The touch panel had gone unresponsive down one column. He checked the ribbon connector and the supply before ordering anything, then fitted the board and stayed to run a bake cycle right through.
The self clean cycle locked the door and left it locked. He got it open without damaging the trim, replaced the lock motor and the switch that had failed with it, then ran a cycle through to prove it releases.
Next Step
Claiming, or booking a new job
Call with the invoice in front of you for a warranty return, or with the model number and the symptom for anything new.
- $80 diagnostic, credited
- 90-day labor
- 365-day parts
- Mon-Fri 8am-6pm. Sat 9am-4pm. Closed Sunday.