He replaced baffles that were well beyond cleaning, then checked the whole run out to the roof before quoting anything else. One section had been crushed flat behind a cabinet years ago.
Customer Comments
What customers said afterwards
Rated 4.8 out of 5 across 90 customer reviews. Below is a spread of 20 of them in full, the awkward ones included.
What owners wrote after the visit. The score is the plain mean of the whole published pool; printed below it is a spread of the comments, two for every machine plus the lowest marks we were given.
How To Read These
One visit each, start to finish
Every entry is a single call: what the appliance was doing, what was measured, what was changed, and how it ended. Printed first name and last initial, and the ones that mark us down are printed with the rest. This page carries two for each appliance plus the lowest-scored comments in the pool; the remainder sit on the appliance and town pages they belong to, so each of those shows feedback about itself rather than about everything.
Nothing here quotes a sum. What a visit costs is on the pricing page, and what happens afterwards is on the warranty page. Ironside Appliance Repair works on Viking equipment only, so every comment is about that equipment.
| Figure | Value |
|---|---|
| Average | 4.8 out of 5 |
| 5 stars | 73 |
| 4 stars | 13 |
| 3 stars | 4 |
| Span | 18 Sept 2025 to 10 Sept 2026 |
| Equipment | Cooking and refrigeration |
A spread across the eight machines
The touch panel had gone unresponsive down one column. He checked the ribbon connector and the supply before ordering anything, then fitted the board and stayed to run a bake cycle right through.
Our column stopped holding temperature overnight. He ruled out airflow, fans and dampers before he ever reached for gauges, and the answer was a stuck damper motor rather than anything in the sealed system.
The burners on our built-in grill had rusted through at the ports. He replaced them, cleaned out the venturi tubes and reset the air shutters, and the flames are burning blue again.
Nothing was coming clean on the top rack. He flushed the spray arms jet by jet, found two blocked solid, and showed us how the machine was being loaded in a way that starved the feed.
Ours was cycling constantly and never settling. He found the thermistor reading high, replaced it, and then sat and watched three full cycles through before he would say the job was done.
The bake element had gone open and the oven would only broil. He measured it at the terminals rather than guessing, fitted the replacement and ran a full preheat twice to check the recovery.
Grease had worked its way under the burner caps and the ignition was hopeless. He stripped and cleaned the lot, replaced one cracked cap, and explained what to wipe down and how often.
The griddle section never came up to temperature and the burner under it roared. He found a cracked igniter and a warped baffle, changed both and reset the airflow. It cooks flat across the plate again.
One burner clicked away without ever lighting. He cleaned the electrode and the cap, proved the spark was jumping the gap properly, and would not sell us a module we plainly did not need.
Something rattled inside the oven whenever the fan ran. He took the rear baffle off and found a screw that had backed out of the fan shroud and been bouncing around. Refitted it and checked every other fixing.
Our outdoor grill lit on one side only after a wet summer. He found the crossover tube corroded through and both igniters gone, replaced the lot and coated the fasteners so the next set comes out again.
The hood had lost its top speed. He checked the damper at the wall cap first and found it glued shut with old grease, instead of condemning the blower. Cleaned, freed and then measured again.
Ours was drifting warm every afternoon. He cleaned a condenser packed solid with corrosion product, measured the temperature split again afterwards, and only then said whether anything further was needed.
The cabinet was running several degrees warm in the lower zone. He cleaned the condenser, checked both evaporator fans and replaced the one that had stalled. It has held steady since.
Ours would fill and then simply sit there. He found the drain pump jammed on a shard of glass, cleared it, checked the impeller for damage and ran a full cycle to prove it emptied properly.
The pump was replaced and the machine drains properly again, so the fault is genuinely fixed. Getting anyone to confirm the return visit took three calls from us, and that soured the whole thing.
The interior lighting flickered and one shelf strip had gone out. He replaced the driver and the failed strip. It works, but the visit was rescheduled twice before it happened and nobody rang to tell us.
The repair itself was sound, a spark module and a new electrode, and both burners work properly now. The first appointment was moved at short notice and nobody told us until we rang to ask.
Smoke rolled out the front instead of going up the duct. He found the run crushed in the ceiling void and told me plainly that the real repair is builder work. He improved what he could reach and charged for what he did.
Questions
How is this page put together?
Where do these reviews come from?
Customers who had a repair done. Each one is a single visit, written up as the fault, the measurement and the part that changed, and published under a first name and last initial.
Why is the published count higher than what is on this page?
The score is the mean of all 90 comments in the pool. This page prints a spread of them; the rest are on the appliance and town pages they are about, so those show feedback about themselves.
Do you publish the bad ones?
Yes. Late parts, moved appointments and a return visit that took three phone calls are all on this page. A wall of nothing but top marks tells a reader nothing.
Price Bands
What does a repair cost, band by band?
Parts and labour together, in the bands these jobs land in. The $80 diagnostic comes off the bill when you approve the work, and the firm figure is written down after the fault is proved.
| Work | Typical range |
|---|---|
| Diagnostic visit | $80 |
| Igniter or burner assembly | $200–$570 |
| Oven thermostat or heating element | $190–$550 |
| Control board or touch panel | $390–$930 |
| Refrigeration fan or defrost system | $240–$640 |
| Dishwasher pump or control | $230–$720 |
| Compressor or sealed-system repair | $980–$2,470 |
Next Step
Book a diagnostic
Give us the model number and what it is doing. We quote in writing before anything comes apart.
- $80 diagnostic, credited
- 90-day labor
- 365-day parts
- Mon-Fri 8am-6pm. Sat 9am-4pm. Closed Sunday.