Ours was cycling constantly and never settling. He found the thermistor reading high, replaced it, and then sat and watched three full cycles through before he would say the job was done.
Independent
About the shop
Ironside Appliance Repair works on Viking equipment and nothing else. We do not sell appliances, we are not on a manufacturer contract, and nobody upstream of us benefits from you buying a new range.
An independent shop with no manufacturer contract and no factory quota. We bill the customer, so the customer decides what gets done.
What We Are
An independent specialist
We are an independent appliance repair company. That word matters and we use it deliberately: we hold no manufacturer appointment of any kind and we work under no outside service contract. The full legal notice is printed in the footer of every page on this site.
What we do have is a shop that works on one manufacturer's equipment and has done since 2013. Professional ranges, rangetops, wall ovens, built-in refrigeration, dishwashers, ventilation, outdoor grills and wine storage. That narrow focus is the whole proposition: we see the same faults often enough to recognise them, and we carry the parts that actually fail in this metro rather than a generic van stock.
Being independent changes the economics of a visit. On a warranty contract, an administrator decides what gets replaced and the technician gets paid a fixed rate per job. We bill the customer directly. That means we can spend an hour proving a fault instead of guessing at it, and it means we can tell you when the answer is an electrician, a plumber or a replacement rather than a part.
What we will not say
We will not describe ourselves as certified or factory approved, because we are none of those things and the manufacturer's own service program is closed and publicly searchable. We will not print a statistic we cannot point at a source for, and the score we do publish is nothing but the mean of the comments on the reviews page — the three-star ones included. If we do not know something, this site says so rather than filling the gap with a number that sounds authoritative.
The credential we do hold
EPA Section 608 certification, held by our refrigeration techs. It is a federal requirement to open a sealed refrigeration system and handle refrigerant. It is not a manufacturer program and it is not optional.
Credentials
What we actually hold
Only genuinely held credentials appear here. There are two.
EPA Section 608 Certification
Federal requirement to open a sealed refrigeration system and handle refrigerant. Held by our refrigeration techs.
Independent shop
No manufacturer contract, no factory quota. We bill the customer, not a warranty administrator.
The Shop
Plain facts
| Item | Detail |
|---|---|
| Trading as | Ironside Appliance Repair |
| Working since | 2013 |
| Base | Jacksonville, FL |
| Radius | 40 miles by road |
| Hours | Mon-Fri 8am-6pm. Sat 9am-4pm. Closed Sunday. |
| Diagnostic | $80 |
| Warranty | 90 days on labor. 365 days on parts. Genuine OEM parts. |
| Manufacturer relationship | None |
Trade Limits
The trade this shop is in, and the ones it is not
Built-in kitchen appliances, one manufacturer. That is the entire list. Everything under the second heading is another trade, and we would rather say so here than send a van to an address we cannot help.
On the van
Not on the van
- Heating. Furnaces, heat pumps, air handlers, thermostats. No brand, no exceptions. We do not carry the parts and it is not the trade this shop is set up for.
- Air conditioning. Nothing that conditions a room. The only thing we are asked to cool is the inside of a cabinet, and only on this manufacturer’s refrigeration.
- House ductwork. We work the duct run behind a range hood, because the hood is a kitchen appliance and the run decides whether it pulls. Ducting that carries heated or cooled air through the house belongs to an HVAC contractor.
- Water heaters. Tank or tankless, gas or electric. A plumber’s job. We check the water a dishwasher is given and stop at the shut-off.
- Laundry. No washers, no dryers, ventilated or heat pump. They are not in this manufacturer’s kitchen line and they are not on the van.
- Other makes. One manufacturer. If the badge does not say Viking, we will tell you on the phone instead of charging a diagnostic to find out.
Which Viking this is
Viking on this site is the appliance manufacturer — the company that put commercial-style construction into a home kitchen and started the residential professional range. It is a badge on a range, an oven, a refrigerator or a hood.
It is not Viking, Florida, the community in Indian River County roughly 200 miles south of here. The two share a name and nothing else, and the mix-up sends heating and air-conditioning searches to pages like this one. This is a kitchen appliance shop working out of Fruit Cove on the First Coast. Heating and air conditioning are not work we take, here or anywhere.
The eight machines above are the whole of it. What we service lists the symptoms for each one, and the questions page answers the rest before you spend anything.
Price Bands
What does a repair cost, band by band?
Parts and labour together, in the bands these jobs land in. The $80 diagnostic comes off the bill when you approve the work, and the firm figure is written down after the fault is proved.
| Work | Typical range |
|---|---|
| Diagnostic visit | $80 |
| Igniter or burner assembly | $200–$570 |
| Oven thermostat or heating element | $190–$550 |
| Control board or touch panel | $390–$930 |
| Refrigeration fan or defrost system | $240–$640 |
| Dishwasher pump or control | $230–$720 |
| Compressor or sealed-system repair | $980–$2,470 |
Questions
Asked about the shop itself
What does independent actually mean here?
No manufacturer contract and no factory quota. We bill the customer rather than a warranty administrator, so nobody between us decides what gets replaced — and nobody pays us to replace a part instead of cleaning one.
Do you work on anything other than Viking?
No. One manufacturer, eight machines. Narrow on purpose: the same faults come round often enough to recognise them on the phone and to carry the right part on the van.
What credential do your refrigeration techs hold?
EPA Section 608 certification, which federal law requires before anyone opens a sealed refrigeration system or handles refrigerant. It is a federal credential, not a manufacturer appointment of any kind.
Customer Comments
What customers said afterwards
4.8 out of 5, across 90 customer reviews. Every one is a single visit, in the words of the person whose kitchen it happened in.
The oven took forever to preheat and never quite got there. He found the broil element open and the bake element weak, and was clear that replacing one without the other would just bring him back. Both done in one visit.
The griddle section never came up to temperature and the burner under it roared. He found a cracked igniter and a warped baffle, changed both and reset the airflow. It cooks flat across the plate again.
Next Step
Book a diagnostic
Give us the model number and what it is doing. We quote in writing before anything comes apart.
- $80 diagnostic, credited
- 90-day labor
- 365-day parts
- Mon-Fri 8am-6pm. Sat 9am-4pm. Closed Sunday.